At Essentials Clothing, we’re committed to ensuring you love every item you purchase from us. If for any reason you’re not completely satisfied, we want to make it easy for you to return or exchange your purchase.

Returns

We accept returns within 15 days of purchase. To ensure a smooth return process, please follow these guidelines:

  • Condition of Items: Please return items in their original condition—unworn, unwashed, and with all tags attached. This helps us ensure that we can resell the item to another customer.
  • Exclusions: Unfortunately, clearance items, personalized products, and undergarments cannot be returned due to hygiene and safety reasons.
  • Proof of Purchase: Make sure to include your receipt or order confirmation with your return.

Refunds

We process refunds in the original form of payment. Once we receive your returned item, we’ll issue the refund within 7 business days. You’ll receive an email notification once the refund is completed.

Exchanges

If you need a different size or color, we’re happy to help with an exchange. Just let us know when you initiate the return process, and we’ll do our best to accommodate your request based on product availability.

Return Shipping

You’ll be responsible for the cost of shipping the item back to us unless it was received damaged or defective. We recommend using a trackable shipping method to ensure your return reaches us safely.

How to Return an Item

  1. Contact Us: Reach out to us at teamessentialsclothingshop@gmail.com with your order number and the reason for the return.
  2. Fill Out the Return Form: You can find our Return Form on our website.
  3. Ship It Back: Send the item to:
    Essentials Clothing
    1641 Water Street
    Concord, California

Exceptions

Please note that the following items are not eligible for return:

  • Clearance or sale items
  • Personalized products
  • Undergarments and swimwear

Need Help?

If you have any questions or concerns about our return policy, don’t hesitate to reach out. We’re here to help and want to ensure you have the best shopping experience possible. Contact us at teamessentialsclothingshop@gmail.com.